Step Up Your Game in Loan Operations in 2014

Step Up Your Game in Loan Operations in 2014


Available On Demand
Duration 60min
Bryan Yurcan
Associate Editor
Bank Systems & Technology
Bryan Yurcan
Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has written for business journals and various financial and business B2B publications.
Bob Grasing
The Nolan Company
Bob Grasing
Bob Grasing is President of The Nolan Company. Prior to joining Nolan, Bob held a variety of management positions in the financial services industry, including Assistant Treasurer and Manager of Management Controls at the United Bank & Trust Company in Hartford, Connecticut. While with Nolan, Bob has both managed and conducted consulting assignments with many clients, including:

•Keystone Financial, Inc., Harrisburg, Pennsylvania;
•M&T Bank (First Empire), Buffalo, New York;
•MBNA, Wilmington, Delaware;
•Blue Cross/Blue Shield of Maryland, Baltimore, Maryland; and
•Prudential Insurance Company of America, Newark, New Jersey.

An informative speaker, Bob has addressed many organizations including the International Quality and Productivity Center, Bank Administration Institute, U.S. Savings League, National Association of Bank Cost Accountants, Bank Marketing Association, American Institute of Industrial Engineers, and the Life Office Management Association. He is co-author of the book, Achieving Quality in Financial Service Organizations (1988, Quorum Books).

Bob holds the designation of Certified Management Consultant (CMC); an MBA from Providence College, Providence, Rhode Island; and a BS from Johnson & Wales College, Providence, Rhode Island.
Craig Seebach
Vice President, Back-office WFO
Craig Seebach
Craig Seebach works with our back-office clients worldwide on workforce and process optimization projects bringing his diverse background in public accounting, financial management, financial planning and analysis and treasury management in the financial services industry. In addition, Craig has extensive experience working with customers in insurance, pharmacy benefit management, retailing and with outsourcers of many types, helping them identify opportunities to leverage their back office staff to increase throughput, quality, and processing speed. Craig has conducted diagnostics, process redesign, and activity-based costing initiatives across operations areas, including items processing, exception item processing, claims and dispute resolution, as well as cash management operations.

Craig is an accomplished author and speaker, having recently authored a two-part article for Customer Management Insight, “Taming the Back-Office Effect on the Call Center: Revealing the Personnel Opportunity in Back-Office Departments,” October 2009.

Expertise Prior to his work with Verint, Craig was a Senior Manager in the financial services audit division of a “Big 5” CPA firm and the held various positions within the consumer and corporate businesses of Citibank. He also served as Chief Financial Officer and Treasurer for a $3.3B financial institution offering lockbox, ACH, cash management, insurance and leasing services.

Education/Credentials Mr. Seebach earned a BS in Finance and Accounting from Iowa State University.

Already a labor-intensive task for banks, managing loan operations is poised to become more complicated in 2014 as new qualified mortgage regulatory rules from the Consumer Financial Protection Bureau take effect. In this one-hour webcast sponsored by Bank Systems & Technology and Verint®, learn how the shifting regulatory waters might affect your institution's loan operations and how you can create a more productive, agile workforce to help you adapt to the changes—and even thrive.

Increased regulatory burdens, a flagging refinance market and increased competition from independent mortgage shops require adapting to change swiftly. Many of today’s back office systems and management processes do not support the pending reality. In this webcast you’ll learn how an enterprise workforce management approach can help you:

  • Better align resources to demands
  • Quickly shift resources from one area to another
  • Process more customer transactions with fewer resources.

With a more productive, agile workforce in loan operations, you can be at the top of your game and better prepared for what’s coming.

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